Refund policy

Refund & Return Policy

Last Updated: August 2026

Thank you for choosing ORLAVIQ LLC. We are committed to providing high-quality digital educational products and excellent customer service. Please read this Refund & Return Policy carefully before making a purchase.

1. Digital Products

ORLAVIQ LLC sells digital products, including eBooks, educational guides, workbooks, and printable resources. Since these products are delivered electronically and become immediately accessible after purchase, they cannot be returned in the same manner as physical goods.

2. Return Policy

Because all of our products are digital downloads, we do not accept returns or exchanges once a purchase has been completed and the files have been delivered or made available for download.

3. Refund Eligibility

Although all sales are generally final, we may issue a refund under limited circumstances, including:

  • You accidentally purchased the same product more than once.
  • You were charged multiple times for the same order.
  • You are unable to access or download your purchased product due to a verified technical issue that we are unable to resolve.
  • A refund is required under applicable consumer protection laws.

Refund requests that do not meet the above conditions may be declined.

4. Non-Refundable Situations

Refunds will generally not be provided for:

  • Changing your mind after purchase.
  • Purchasing the wrong product by mistake.
  • Not reading the product description before buying.
  • No longer needing the product.
  • Expecting features or content that were not advertised.
  • Failure to download or save your files after successful delivery.
  • Personal preference or dissatisfaction after accessing the digital content.

5. Download Issues

If you experience any problems downloading or accessing your purchase, please contact us before requesting a refund. We will make reasonable efforts to resolve any technical issues and ensure you receive the product you purchased.

6. Refund Request Process

To request a refund, please contact our support team within 14 days of your purchase and include:

  • Your full name.
  • Your order number or transaction ID.
  • The email address used for the purchase.
  • A detailed explanation of the issue.

We aim to review refund requests within 3–5 business days. If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

7. Chargebacks

If you experience an issue with your purchase, we encourage you to contact us first so we can resolve the matter promptly. Initiating an unnecessary chargeback without first contacting us may delay the resolution process and could result in restrictions on future purchases.

8. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

ORLAVIQ LLC
117 South Lexington Street, Suite 100
Harrisonville, MO 64701
United States

Email: contact@orlaviq.online
Phone: +1 (575) 221-4741